The agreement between you and us when you use the D Points App loyalty platform.
These Terms of Use (“Terms”) govern your use of the D Points App loyalty rewards platform, including the D Points App mobile application (“App”) and our associated web services (together, the “Platform”). They form a binding agreement between you and us.
By creating an account, or by downloading, installing, accessing or using the Platform, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Platform.
These Terms apply to customers — individuals who enrol to earn and redeem loyalty points. If you are a business using D Points to run a loyalty programme, your relationship with us is governed instead by the separate venue subscription agreement signed by your business, and not by these Terms.
The Platform is operated by Lite Software Solutions (FZE), a company registered in the United Arab Emirates (“we”, “our”, “us”). You can reach us at business@dpointsapp.com.
You must be at least 13 years old to hold a D Points account. If you are under 18, you may only use the Platform with the consent of a parent or legal guardian, who accepts these Terms on your behalf.
You agree to provide accurate information when you register and to keep it up to date. Your account is personal to you and may not be sold, shared or transferred. You are responsible for keeping your password, QR code and PIN confidential, and for activity that takes place through your account. Tell us promptly at business@dpointsapp.com if you believe your account has been used without your permission.
You may hold one account only. Creating additional accounts — including to claim referral rewards or first-visit offers more than once — is a breach of these Terms.
You can deactivate or permanently delete your account at any time from within the App. Deleting your account removes your personal details; the venues you transacted with retain a record of the transactions themselves, without information identifying you, because those are their own business and accounting records.
D Points is the technology platform that records your points. We are not the shop, restaurant, salon or club you visit, and we do not supply the goods or services you buy there. Each participating venue is an independent business. It sets its own earning rates, its own rewards, and its own terms for honouring them, and it is responsible for the products and service it provides to you.
Our responsibility is to run the Platform: to record your points accurately, to keep your account secure, and to make your balance visible to you. The venue's responsibility is everything that happens at the counter — the quality of what you buy, and honouring the rewards it has chosen to offer.
A venue may join or leave the Platform at any time. We do not guarantee that any particular venue will be available on the Platform, or remain on it.
Points are not money, not currency, and not your property. They are a revocable promotional benefit. They carry no cash value, cannot be exchanged for cash, and cannot be sold, transferred, gifted, inherited or combined with another person's account. Nothing in these Terms gives you a proprietary right in your points balance.
Points are earned and held separately for each venue you enrol with. Points earned at one venue cannot be spent at another, unless a venue operates multiple branches and has chosen to share points across them.
Each venue sets its own earning rate and its own redemption threshold and value. These are shown to you in the App and the venue may change them at any time. Points are credited when a member of venue staff records your transaction, and redemption requires that you meet the venue's threshold at the time you redeem.
Where you are identified at the counter by your mobile number rather than your QR code or PIN, we may send a one-time code to that number to authorise a redemption. This protects your balance from being spent by someone else.
We may adjust, reverse or remove points that were credited in error, credited through a technical fault, or obtained in breach of these Terms — including where the underlying purchase is later refunded, cancelled or charged back.
Points do not currently expire. If we introduce expiry in future we will give you at least 60 days' notice in the App or by email before it takes effect, and the notice will explain how it applies to points you already hold.
Your tier is determined by the total points you have earned across the Platform over the lifetime of your account:
| Tier | Lifetime points earned |
|---|---|
| Bronze | 0 – 999 |
| Silver | 1,000 – 2,999 |
| Gold | 3,000 and above |
Tier benefits are offered by participating venues and may differ between them. We may change the tier thresholds or the benefits attached to them, on reasonable notice given in the App or by email.
You may invite others to join using your referral code. Where a referral is valid, the referrer receives 50 points. A referral is valid only where the person you invite is a genuinely new customer with their own account and their own contact details.
Referral rewards are void, and may be reversed, where they arise from duplicate or fake accounts, from accounts created on someone else's behalf without their knowledge, from automated sign-ups, or from any other attempt to generate rewards artificially. We may change or withdraw the referral programme at any time.
Venues may make offers available to you through the Platform, and some of these are suggested to the venue by our automated analysis of shopping patterns, as described in our Privacy Policy. An offer is always chosen and approved by the venue before you see it, and the venue decides whether to honour it.
Offers are subject to any conditions shown with them, including validity dates, minimum spend and availability. Offers cannot be exchanged for cash.
If a venue leaves the Platform, closes, or ceases trading, the points you hold with that venue can no longer be redeemed, because only that venue could ever honour them. Where we know in advance that a venue is leaving, we will make reasonable efforts to notify you in the App so you have an opportunity to use your balance first.
If a venue refuses to honour a redemption or an offer, raise it with the venue first — it is the venue that provides the reward. You can also contact us at business@dpointsapp.com and we will look into it and take it up with the venue. We cannot compel a venue to honour a reward, and we do not provide cash or substitute compensation for rewards a venue declines to give. What we will do is ensure your points balance is accurately restored where a redemption was recorded but not provided.
Nothing in this section limits any right you have under consumer protection law that cannot lawfully be excluded.
The Platform is provided for legitimate personal use in the loyalty programme. You agree that you will not:
We may suspend or terminate your account, and cancel points obtained in breach of these Terms, where we reasonably believe you have breached these Terms, where your account is being used fraudulently, or where we are required to do so by law.
Where circumstances allow, we will tell you why and give you an opportunity to respond. If your account is terminated for a reason other than breach by you — for example because we discontinue the Platform — we will give you reasonable notice so that you can use your points balance first.
You may stop using the Platform and delete your account at any time. Sections 5.1, 12, 13, 14 and 16 survive termination.
The Platform, its software, design, and the D Points name and marks belong to us or our licensors. We grant you a personal, limited, non-exclusive, non-transferable and revocable licence to use the App for its intended purpose. Nothing in these Terms transfers ownership of anything to you.
Venue names, logos and menus belong to the venues. Content you submit — such as feedback or a profile photo — remains yours; you grant us a licence to host and display it as needed to operate the Platform.
We work to keep the Platform accurate and available, but we provide it “as is” and we do not promise that it will be uninterrupted or error free. Access may be suspended for maintenance, updates, or reasons beyond our control.
We do not endorse, and are not responsible for, the goods, services, offers, pricing, conduct or premises of any venue.
Nothing in these Terms excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.
Subject to section 13, and to the fullest extent permitted by law:
The Platform is free for customers to use, and this limit reflects that.
We may change the Platform, and we may update these Terms. Where a change materially affects your rights — for example a change to how points are earned, a new expiry rule, or a reduction in what we are responsible for — we will give you notice in the App or by email before it takes effect, and update the “last updated” date above.
Continuing to use the Platform after a change takes effect means you accept the updated Terms. If you do not accept them, you may delete your account.
These Terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction over any dispute arising from them.
If you are a consumer resident in another country, this does not deprive you of the protection of any mandatory consumer law of the country where you live, or of the right to bring proceedings there where that law gives you it. Customers in Malaysia, Singapore and India retain the protections of their local consumer and data protection law.
Before starting formal proceedings, please contact us at business@dpointsapp.com so we can try to resolve the matter directly.
If you downloaded the App from the Apple App Store or Google Play, you also agree to that store's terms. These Terms are between you and us, not with Apple or Google. Apple and Google are not responsible for the App or for support, and have no obligation to provide any remedy in relation to it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Questions about these Terms, or about anything on your account:
These Terms of Use should be read together with our Privacy Policy, which explains how we handle your personal information. Last updated 9 August 2026.